FAQs

Yes, you can scan the QR code at the outlet by pressing the button with the QR code in the app. This will automatically take you through to payment options and you will not need to download the app.

After selecting the withdrawal, you specify when to go - we will prioritize your recharge by the time of departure. You can select 'Unlimited' for full charge or specify specific number of kWh using the arrow buttons.

You can create an account by selecting 'Continue with Google', 'Continue with Apple' or 'Continue with Email'. Choose the option that suits you best and follow the instructions to confirm your login.

To charge you will need: a smartphone with internet, the ChargeNode app installed (iOS/Android), a registered account and a payment method added to the app. Start charging by selecting area, selecting outlet, setting departure time, determining charge amount and pressing 'Let's go!

Users can easily manage and monitor their charging via ChargeNode's user-friendly app or with RFID tag. Everything is smooth and intuitive, which simplifies everyday life for any user.

The electricity price is based on what the Nordic electricity exchange Nord Pool has for prices.

As you know, it can swing a lot. In addition, BRFs, businesses and property owners decide for themselves what price they should charge for charging.

Read our article on what it costs on average

If many people want to charge at the same time, our system distributes the effect smartly. By entering your departure time in the app, the system prioritizes your car to get the charge it needs before you leave.

No, charging and parking are usually separate services. Always check the signage in place. At some facilities, we partner with EasyPark so you can pay both in the same app.

The price is determined by the facility owner (e.g. your landlord, BRF or parking company). You will always see the current price per kWh in the app when you click on a charging location.

Download the ChargeNode app via App Store or Google Play. Create an account, verify your email and register a debit card. After that, you are ready to start charging.

No, if you have a registered RFID tag, you can start and stop charging by flashing the tag on the charging box, provided that you have previously inserted a debit card into the system.

Yes, ChargeNode supports all electric cars and charging hybrids with Type 2 socket, which is European standard (including Tesla, Polestar, Volvo, VW, Kia and others).

In the app there is a map showing all public charging stations. You can also see semi-public establishments near you as well as private establishments where you are registered as a member. We are also searchable via Google Maps and ChargeFinder.

The app gives you the best control and history, but many of our stations also support RFID tags. On public chargers, you can often use direct payment via QR code without creating an account.

Yes, you as a plant owner set your own price for charging directly in the ChargeNode portal. You select the pricing model (variable, fixed or scheduled price) and enter the desired price to the customer. You have full control and can change the price and pricing model at any time.

The charging customer can pay via the ChargeNode app, with a debit card or with an RFID tag. All payment methods are handled smoothly and hassle-free through ChargeNode's platform.

Yes, as a facility owner, you can change both the price and the pricing model an unlimited number of times a month via the ChargeNode portal. The change will take effect immediately at the next charging session.

ChargeNode offers three flexible pricing models: Fixed price where you set a specific price per kWh including VAT, Variable Monthly Price which follows the current Nord Pool price based on your electricity area, and Scheduled Price where you can set different prices for different times of day or days of the week.

ChargeNode handles the entire payment between the charging customer and the facility owner via self-invoice. The charging customer pays for their charge via app, debit card or RFID tag, and ChargeNode automatically refunds the facility owner. The only thing you as a plant owner need to do is post the invoice.

Yes, you can upgrade from Relax to Business if your needs change, for example if you want to offer public charging outlets or need access to the data API. Contact us and we will help you with the transition.

No, it is absolutely free to contact us and get a quote. We help you find the right package solution based on your needs, number of parking spaces and property type.

Each property and installation has unique conditions, so a quote is made based on your specific needs. Electricity pricing for charging customers is based on Nordpool spot prices and distributed over a month as a variable monthly cost — you never have to set prices manually.

Relax is suitable for housing associations and associations that want worry-free charging with automatic pricing via Nordpool. Business is aimed at companies that need business-useful features such as data APIs, visibility in public mapping services, and support for multiple geographies. Enterprise is a tailor-made solution for businesses with specific requirements, such as proprietary hardware or advanced charging point control.

You can pay with Apple Pay, Google Pay, or by adding a debit or credit card. The card must be open for internet purchases. We withdraw money on the 28th of every month.

Receipts are automatically sent to your email every month when charged. You can also download historical receipts directly in the app under the “History” tab.

Yes, in the Chargenode portal you can create different price groups. For example, you can let members charge at cost, while guests pay a higher public price.

Yes, as the plant owner, you set the price of the charge yourself. You can set a price that covers the cost of electricity, operation and also gives a surplus to the association.

We will deduct the money from your registered card on the 28th of each month for all recharges made during the period. In the case of a one-time payment via QR code, the amount will be deducted directly.

When you start a charge, sometimes a reservation is made (e.g. $200) to verify that the card is valid and has coverage. This is not an expense and the amount is normally released within 1-3 banking days.

Generally, the fuel cost of electricity is significantly lower per mile compared to gasoline or diesel. The exact saving depends on the consumption of your car and the current electricity price at the plant.

Each tag or user profile is associated with the vehicle registration number. Each month you will receive an Excel report with data on date, location, load quantity, price and registration number - ready to use in your sustainability report.

Yes, as a user with a linked business account, you choose the payment method before each charge. You can charge the company during working hours and use your private debit card for private charging.

With the business account, you get a unique company code that gives access to private charging areas that are not open to the public. It is especially useful for hauliers and companies that need to load at depots. Plant owners can also link your company code to a discount group with a lower electricity price.

Yes, ChargeNode partners with most leasing companies. The charging cost can be paid directly by the leasing company via the same invoice flow as other vehicle-related costs.

Your colleagues download the Chargenode app and link it to your business account. Then they can find charging stations, start and end charges right in the app - without paper receipts or travel bills.

Yes, you can easily connect multiple company cars and drivers to the same billing service. Charging can be started via RFID tag or registration number, and you manage users and vehicles in the company portal.

You can apply by filling out the form on this page with details of company, organization number and contact person. We will contact you shortly after submitting the application.

ChargeNode Business Account is a service that provides businesses with unified billing, app-based charging and complete control over electric car costs. Instead of managing individual receipts, you get a consolidated invoice for all the company's charges.

You can apply for a business account directly in the app under the menu or via our website. It provides unified billing and statistics, ideal for service car drivers.

In addition to the charging sockets, ChargeNode's CSMS platform for monitoring and control, intelligent power control, payment solutions and our charging service is also included with 24/7 support and ongoing service. It's a complete end-to-end solution - not just hardware.

ChargeNode always starts with an analysis of the property's existing electrical capacity. With intelligent power management, we can often install charging infrastructure without having to upgrade the grid subscription.

For most residential properties, 7.4—11 kW per charging point is sufficient, as cars are often parked for several hours. 22 kW may be relevant for workplaces or commercial properties with shorter parking times. ChargeNode helps you size correctly.

Yes. ChargeNode works with several DC fast charger suppliers, including Alpitronic and Kempower. DC charging is particularly suitable for depot charging, transport companies and locations where fast and reliable charging is required.

Yes. ChargeNode's platform supports most charging boxes on the market, meaning you can combine different brands and models within the same property and still control everything via a common platform.

TT charging systems, such as the Amp5, have a centralized architecture in which all sensitive electronics are housed in a protected charging center — providing greater reliability and easier maintenance. A charging box is a stand-alone unit that is mounted directly at the parking lot. The choice depends on the size and requirements of the installation.

It depends on the size of the property, the number of parking spaces and the electricity capacity. For BRFs and communities, we often recommend solutions with dynamic load balancing, such as Garo Entity, Zaptec Pro or CTEK CC3i. ChargeNode helps you analyze your property's conditions and recommend the right hardware.

the amount of energy per unit of time transferred when charging a rechargeable vehicle; The unit of charging power is kilowatts, kW.

In professional language, they are called DC chargers and charge on during the hour.

Yes, our systems are built to withstand harsh environments. Many facilities have local area networks, and with RFID tag, you don't depend on the cellular network to start charging.

The Type 2 socket is a European standard for electric car charging.
All rechargeable cars on the market can use the Type 2 socket.

Dynamic load balancing automatically distributes available electrical capacity between all active charging points. This means that you can install more charging outlets without having to upgrade the property's electrical connection — saving significant costs.

No, thanks to smart charging and dynamic load balancing, you can maximize your existing capacity without costly network upgrades. The system optimizes the use of available power and prevents overload.

Dynamic load balancing continuously monitors and adapts to the property's actual electricity consumption in real time. Unlike static load balancing, which uses fixed limit values, the dynamic system automatically optimizes charging between all connected EVs based on real-world conditions — resulting in significantly better capacity utilization.

Smart charging is an intelligent system that automatically optimizes the charging of electric cars based on the total electricity consumption of the property in real time. The system ensures maximum capacity utilization without the risk of overload or costly power peaks, while continuously adapting to real-world conditions.

A condominium association with 15 electric cars could potentially Save over 70 000 SEK per year by implementing smart charging and load balancing. This means distributing the charge over time and with lower power, especially during nighttime hours when the power charge is often lower.

Energy is measured in kilowatt-hours (kWh) and indicates the amount of electricity used over a period. Power is measured in kilowatts (kW) and indicates how much energy is used per unit of time. Power tariffs focus on the power output, that is, how much electricity you use at the same time.

Power tariffs are based on your maximum electricity consumption at one time, not total consumption. By spreading out your electricity usage, you can lower your costs. For example, you can save by charging your electric car at night when many grid companies offer discounts.

You can prepare by finding out how your power charge is designed, identifying your power peaks, using smart control for electric car charging, avoid using multiple energy-consuming appliances at the same time and shift electricity use to off-peak hours, most often at night.

Power tariffs shall be introduced by all electricity network companies in Sweden by 1 January 2027 in accordance with the regulations of the Swedish Energy Market Inspectorate. Some companies have already implemented this pricing model.

A load balancing system constantly communicates with the property's other electricity consumption and charging stations. As a result, the charging stations never consume more electricity than the property can supply.

Most often they don't. Thanks to our dynamic load balancing, we make more efficient use of the existing capacity in the property, allowing you to install more chargers without securing up.

Spring smart load balancing can significantly reduce power peaks by distributing the charge over time, which often saves the property owner expensive network tariffs without negatively affecting residents' charging needs.

It may be because: 1. The car limits the power (cold battery or settings in the car). 2. Load balancing (several cars share the power). 3. Your charging cable (a single phase cable can max 3.7 kW). 4. The battery is almost full (last 20% runs slower).

In addition to secure and automatic payment flows, ChargeNode is responsible for the operation, monitoring and support of the charging points. Among other things, the platform handles statistics, power optimization and integrates with charging boxes from the market's leading suppliers, including Zaptec, ChargeAmps, CTEK and Garo.

ChargeNode offers 24/7 support, every day of the year — not just business hours. Support includes telephone support for both charging customers and facility owners, a 2nd line operations team for advanced troubleshooting, an AI chatbot on the website and in the app, and a web-based help center with educational videos and articles. Different service levels are offered through Service Level Agreements tailored to your needs.

Yes, the platform is built for interoperability. It has an OCPI-compliant API that allows communication with other operators, EMSPs, and roaming platforms. In addition, the platform can be integrated with your ERP system for finance and business monitoring, Nordpool for real-time spot prices, as well as with Swedish flex markets and local network owners if necessary.

ChargeNode's smart power management intelligently distributes available power between all charging points to avoid overload and minimize power costs. The platform offers dynamic load balancing (DLM and ALM), power schedule that adapts charging to the daily load and grid tariff, as well as departure time controlled charging that prioritizes vehicles based on when to use them - so that the right car gets the right energy at the right time.

The platform supports multiple payment options to suit different user groups. Charge customers can pay via the ChargeNode app, by scanning QR code and entering debit card information (with support for Apple Pay and Google Pay), via RFID tag, payment terminal or business invoice. Facility owners receive automatic payment via self-invoice, and the platform manages the entire payment chain from transaction to final settlement.

ChargeNode's CSMS platform is a proprietary system that controls, monitors and optimizes all your charging points in real time. Built from the ground up by ChargeNode's in-house development team, the platform provides full control over the entire technology stack — from smart power management and outgo-based charging to payment, billing and integrations. Everything is managed in a single portal without dependence on third-party systems.

In ChargeNode's comprehensive portal, property owners gain total control over statistics, pricing, administration and support — 24 hours a day, year round. The portal provides complete overview and makes it easy to manage the entire charging infrastructure.

API stands for Application Program Inteface. It is a controlled way of transferring information, for example, between two systems.

CPO stands for Charge Point Operator. That is, the operator who installs and maintains charging stations, either its own or for third parties.

OCPP stands for Open Charge Point Protocol. It is a standardized open application protocol that allows charging stations and charging station networks from different providers to communicate with each other.

OCPI stands for Open Charging Protocol Interface. It is an open protocol used within the electric vehicle charging infrastructure to enable communication between different actors, for example between charging infrastructure operators and service providers.

ChargeNode offers a complete solution with proprietary centralized charging technology, intelligent power control and a proprietary CSMS platform. With over 60,000 installed charging points, 200,000+ users and 99% uptime, we are Sweden's most used charging service.

Yes, once deployed, you and your users will have instant access to ChargeNode's charging and payment service with automated payment flows, electricity cost management and 24/7 support.

The cost depends on your existing installation, the number of charging points and any customizations needed. Contact us for a free quote based on your requirements.

We ensure that charging works throughout the migration. Our project plan is designed to minimize interruptions, and we are deploying new outlets in parallel with the old ones being phased out.

In most cases, you do not need to change the hardware. ChargeNode takes over the management of your existing charging boxes and connects them to our platform. If any charging box is not compatible, we will help you with a cost-effective solution.

The schedule depends on the number of charging points and your existing installation. A typical migration takes from a few days to a couple of weeks. We always plan the migration so that it takes place with minimal disruption.

ChargeNode supports most charging boxes on the market, including GARO, Zaptec, Wallbox, KEBA, Hager, Easee, CTEK, Circontrol, Charge Amps and more. We always carry out an inventory of your existing infrastructure to ensure compatibility.

Yes, ChargeNode offers 24 hours a day, 7 days a week phone support. No matter when an issue occurs, you can reach ChargeNode's support team for assistance.

All packages include 24/7 telephone support, 365 days a year, operational monitoring that automatically alerts when failures occur, load balancing and optimized power distribution. ChargeNode manages the entire operation so that you as a property owner can focus on your core business.

You can reach us 24 hours a day by phone 010-205 10 55 for urgent cases. For other questions, email support@chargenode.eu.

If the station does not have an internet connection, you can often charge anyway with an RFID tag, as the information is saved locally and uploaded when the station comes back online. However, app launch may be limited.

Do not tear the cable. Try this: 1. Unlock the car and loosen the cable there first. 2. Make sure charging is complete in the app. 3. Press the cable firmly into the box, then pull it out firmly. 4. Lock and unlock the car again.

Your level of support for the “Charge the Car Subsidy” is governed by the size of the company. The size is based on the number of employees, turnover and balance sheet size of the group as a whole.

Here's a rundown of the different categories and what support you can expect:

• Small businesses (50% support): operations with fewer than 50 employees and an annual turnover or balance sheet of less than EUR 10 million; Here the grant covers half of the cost, up to SEK 15,000 per charging point.
• Medium-sized enterprises (40% aid): companies with fewer than 250 employees and turnover below EUR 50 million (or balance below EUR 43 million); The support level is 40%, with the same maximum ceiling of SEK 15,000 per charging point.
• Large companies (20% support): companies with more than 250 employees or exceeding the limits of medium-sized enterprises; Here, 20% support is granted, up to SEK 15,000 per charging point.

Important to remember: When calculating size, not only the individual company is counted, but also the parent companies, subsidiaries and partners of the entire group.

Yes, as of February 1, 2026 apply new, more favourable rules for the Environmental Protection Agency's “Load the car” grant. The most important thing to know is that you must now submit your application before The installation begins.

The main novelties of the grant are:

• No cap on big bets: The previous restriction of €300,000 per group has been removed, allowing for significantly larger installations.
• More uses: Charging points are now also included for guest car parks, customer spaces and clean business vehicles (e.g. taxis and courier cars) of the aid.
• Custom Support: The level of aid is now based on the size of the company (small, medium or large), which provides a more equitable distribution.

As before, the grant covers a significant part of the investment, but remember to apply in time so as not to miss out on the support!

All property types can be profitable, but the conditions vary. Hotels and shopping centres have shorter parking hours but more visitors, while BRF and offices have longer parking hours with dedicated users. The calculator automatically adjusts parameters such as average loading time and occupancy based on your property type.

Profitability is based on the margin between the purchase price and the selling price of electricity. The calculator uses standard values of SEK 1.50/kWh in purchase cost and SEK 4.00/kWh in customer price, which gives a margin of SEK 2.50/kWh. You can adjust these values in advanced settings to match your actual electricity costs and pricing.

The investment cost includes the charging station, installation, electrical work and any connection fees. For condominium associations (BRF), there is often a connection fee per outlet.

The payback period is calculated by simulating the monthly income from charging and any monthly fees, minus interest charges on the investment. We take into account that the number of electric cars increases over time (standard increase 3% per month) which progressively increases occupancy and revenue until the accumulated profit covers the net investment.

Nord Pool is the Nordic electricity exchange that was started in 1996 by Sweden and Norway. Member countries are now Belgium, Denmark, Estonia, Finland, France, Latvia, Lithuania, Luxembourg, the Netherlands, Norway, Poland, the United Kingdom, Sweden, Germany and Austria.