FAQs

Some of our most frequently asked questions

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How much can a condominium association save with smart electric car charging?

A condominium association with 15 electric cars could potentially Save over 70 000 SEK per year by implementing smart charging and load balancing. This means distributing the charge over time and with lower power, especially during nighttime hours when the power charge is often lower.

What is the difference between energy and power in electricity consumption?

Energy is measured in kilowatt-hours (kWh) and indicates the amount of electricity used over a period. Power is measured in kilowatts (kW) and indicates how much energy is used per unit of time. Power tariffs focus on the power output, that is, how much electricity you use at the same time.

How do power tariffs affect my electricity cost?

Power tariffs are based on your maximum electricity consumption at one time, not total consumption. By spreading out your electricity usage, you can lower your costs. For example, you can save by charging your electric car at night when many grid companies offer discounts.

How can I prepare for power tariffs?

You can prepare by finding out how your power charge is designed, identifying your power peaks, using smart control for electric car charging, avoid using multiple energy-consuming appliances at the same time and shift electricity use to off-peak hours, most often at night.

When will power tariffs be introduced in Sweden?

Power tariffs shall be introduced by all electricity network companies in Sweden by 1 January 2027 in accordance with the regulations of the Swedish Energy Market Inspectorate. Some companies have already implemented this pricing model.

What is Nord Pool?

Nord Pool is the Nordic electricity exchange that was started in 1996 by Sweden and Norway. Member countries are now Belgium, Denmark, Estonia, Finland, France, Latvia, Lithuania, Luxembourg, the Netherlands, Norway, Poland, the United Kingdom, Sweden, Germany and Austria.

How much does it cost to charge my electric car?

The electricity price is based on what the Nordic electricity exchange Nord Pool has for prices.

As you know, it can swing a lot. In addition, BRFs, businesses and property owners decide for themselves what price they should charge for charging.

Read our article on what it costs on average

What is charging power?

the amount of energy per unit of time transferred when charging a rechargeable vehicle; The unit of charging power is kilowatts, kW.

What is a fast charger?

In professional language, they are called DC chargers and charge on during the hour.

What is API?

API stands for Application Program Inteface. It is a controlled way of transferring information, for example, between two systems.

What is CPO?

CPO stands for Charge Point Operator. That is, the operator who installs and maintains charging stations, either its own or for third parties.

What does OCPP mean?

OCPP stands for Open Charge Point Protocol. It is a standardized open application protocol that allows charging stations and charging station networks from different providers to communicate with each other.

What is OCPI?

OCPI stands for Open Charging Protocol Interface. It is an open protocol used within the electric vehicle charging infrastructure to enable communication between different actors, for example between charging infrastructure operators and service providers.

What is load balancing?

A load balancing system constantly communicates with the property's other electricity consumption and charging stations. As a result, the charging stations never consume more electricity than the property can supply.

Where can I find my receipt?

Receipts are automatically sent to your email every month when charged. You can also download historical receipts directly in the app under the “History” tab.

How do I contact ChargeNode support?

You can reach us 24 hours a day by phone 010-205 10 55 for urgent cases. For other questions, email support@chargenode.eu.

Do we need to upgrade the property's electricity subscription?

Most often they don't. Thanks to our dynamic load balancing, we make more efficient use of the existing capacity in the property, allowing you to install more chargers without securing up.

Can we have different prices for accommodation and guests?

Yes, in the Chargenode portal you can create different price groups. For example, you can let members charge at cost, while guests pay a higher public price.

Can I make money installing ChargeNode in my BRF?

Yes, as the plant owner, you set the price of the charge yourself. You can set a price that covers the cost of electricity, operation and also gives a surplus to the association.

How do I get a Business Account?

You can apply for a business account directly in the app under the menu or via our website. It provides unified billing and statistics, ideal for service car drivers.

Does ChargeNode work in garages with poor mobile coverage?

Yes, our systems are built to withstand harsh environments. Many facilities have local area networks, and with RFID tag, you don't depend on the cellular network to start charging.

How much does ChargeNode lower the power peaks in the property?

Spring smart load balancing can significantly reduce power peaks by distributing the charge over time, which often saves the property owner expensive network tariffs without negatively affecting residents' charging needs.

What if the station is offline?

If the station does not have an internet connection, you can often charge anyway with an RFID tag, as the information is saved locally and uploaded when the station comes back online. However, app launch may be limited.

How does the queuing system and departure time work?

If many people want to charge at the same time, our system distributes the effect smartly. By entering your departure time in the app, the system prioritizes your car to get the charge it needs before you leave.

Why does the car charge slower than usual?

It may be because: 1. The car limits the power (cold battery or settings in the car). 2. Load balancing (several cars share the power). 3. Your charging cable (a single phase cable can max 3.7 kW). 4. The battery is almost full (last 20% runs slower).