Hassle-free charging is the goal. If you need help, ChargeNode Support is ready. The most complete support on the market - 24 hours a day, 365 days a year.
96% av alla ärenden löses vid första kontakt.
We answer the phone 24 hours a day 7 days a week.
Uptime in our platform.
Satisfied customers after a support call. (To be exact.)
Call us at 010-205 10 55 or email support@chargenode.eu
Our support team receives cases by phone, email or portal. The cases are recorded in the case management system and basic troubleshooting is performed to be able to provide standard solutions.
Kunden hålls informerad om status och förväntad lösningstid och de få ärenden som kräver djupare analys går vidare till 2nd Line.
Our 2nd Line Support handles cases that require deeper technical expertise with the goal of ensuring digital error correction. The team performs advanced troubleshooting, configuration and analysis, as well as consulting error logs and operational data in the Chargenode portal.
De analyserar felloggar och driftsdata i ChargeNode-portalen, utför avancerad felsökning och konfiguration och samverkar vid behov direkt med hårdvarutillverkarens backend och produktspecialister.
Our 3rd Line Support takes over cases that require physical effort or complex repair. The team coordinates the service matter with interested parties and plans service visits in consultation with the customer.
Alla åtgärder dokumenteras i portalen och kunden kan följa hela ärendets gång där.
- Always there. 24/7 — all year round
- 90 seconds response time (average)
- 96% av alla ärenden löses direkt
- 99,7% upptid i vår plattform
With ChargeNode Support, you can avoid unnecessary worries, customer questions and operational disruptions. A strong support organization is the foundation for a sustainable and user-friendly charging infrastructure — and therefore one of the most important decisions when choosing a charging solution.
It should be safe, easy and personal to have an electric car.
Proactive support and regular system updates minimize the risk of future problems.
Charging should work.
Our software interprets error messages and alarms, provides fault analysis, and reduces the number of physical service operations.
In our portal you will get a complete overview of your charging system.
With ChargeNode Support, you can avoid unnecessary worries, customer questions and operational disruptions. A strong support organization is the foundation for a sustainable and user-friendly charging infrastructure — and therefore one of the most important decisions when choosing a charging solution.
User: No time to talk? Leave a bug report by phone or our help center.
Facility owners: Reach us easily through the tools in our portal. Or email your case.
Charge Node Europe AB
Neongatan 4B
431 53 Molndal
