“Personal data” means any information directly or indirectly attributable to a natural person who is alive. Charge Node Europé AB is the data controller for the data you provide via www.chargenode.eu, through the use of our services or obtained by us from another source. Within Charge Node Europé AB, personal data is always treated with great respect for personal privacy. Below is a description of the guidelines that Charge Node Europé AB applies, how we handle and store the information and what rights you have. The guidelines never restrict the rights that apply under the General Data Protection Regulation or any other legally binding provision. Contact information for the Data Controller and Data Protection Officer can be found under 12. Contacts.
The information on this page applies to Charge Node Europé AB and to the website www.chargenode.eu, unless otherwise stated. For further information about the processing of personal data, etc. within other companies, owned by Charge Node Europé AB, please refer to the respective companies and to their websites, if any.
Usually www.chargenode.eu can be visited without personal data being collected. We only collect information that is used for statistical purposes and the visitor remains anonymous. Examples of such information include the time of the visit, the duration of the visit and the pages visited. Charge Node Europé AB also uses so-called “cookies” (cookies) to ensure that functions and services on the website function properly.
When you as a customer visit Charge Node Europé AB's logged in services, the visit can be linked to the customer number of the logged in person. This gives Charge Node Europé AB the opportunity for a more relevant and personalized communication to individual customers.
The categories of personal data that we usually collect include:
Customer information — that is, the data necessary to become and be a customer with us. Examples include name, address, e-mail address, telephone number, social security number, organization number, bank details, vehicle registration number, GPS location and other user data from our services.
Purchase information — that is, purchased products and services, credit score payment history, customer numbers and passwords.
Technical information — electricity and grid provider, plant number and type of connection.
Service information — that is, correspondence in specific cases, details of purchases and any complaints or complaints. Responses to customer surveys and feedback about our goods and services. Where applicable, information provided in connection with competitions or other customer loyalty programmes.
Demographic information (from public records) — that is, age, gender, area of residence, household constellation, etc. Visitor information on logged in services — that is, purchase and user-generated data, passwords, technical data about the device used, interaction data (visit time, response times, how to reach and leave the service, and more). Special categories of personal data (defined in Art. 9 p. 1 GDPR) are handled only in exceptional cases. For the processing of personal data in these cases, we need to obtain your consent. There are also times when we are required by law to collect and process this type of sensitive personal data.
When personal data is provided to us, the person who provides their personal data receives information about: Which Charge Node Europé AB company is responsible for the processing of the personal data, For what purpose and on what legal basis the personal data is collected, Contact details of the data controller and data protection officer and what rights you have as a customer How long the data is stored. If you feel that the information is unclear or incomplete, please contact Charge Node Europé AB to obtain complete information.
We only collect personal data for purposes that are supported by the applicable data protection regulation. The most common is that the data is collected for processing on the basis of the legal basis performance of contracts. The purposes are for example for marketing and profiling, that is, to communicate relevant offers to our customers.
— for the sale of our and our partners' offers.
— to send newsletters.
— to develop and improve our products and services.
— for statistics and analysis.
We also process personal data if this is necessary to fulfil our or a third party's legitimate interest in analysing user data from our services in order to further develop and improve our/third party services.
Other purposes for our processing of personal data may have their legal basis in different legal requirements, that is, where we must comply with a legal obligation, examples of such purposes are the processing of personal data according to the Accounting Act for invoicing or when we convey information about changed contractual terms. You may also consent to processing in certain cases where none of the above applies. A given consent is an active act by you and this can be revoked. We will then not process your personal data further for that purpose.
Since Charge Node Europé AB has subsidiaries with group-wide functions, your personal data may be disclosed to other companies within the group. Such companies may also process your data for the purpose of providing offers and marketing about products and services that may be of interest to you.
Under certain circumstances, we may also disclose personal data to data processors, business partners or other third parties. For example, user data in the form of vehicle registration number may be shared with individual parking companies when charging takes place in the Customer's charging outlet/system in order to further develop and improve the Customer's services.
In the event of a possible handover, Charge Node Europé AB takes into account the specific laws and other provisions governing the separation between electricity trading undertakings and electricity network undertakings (so-called “separation rules. In some cases, upon request by law and government decision, we may be required to disclose personal data to, for example, the police, for crime prevention and criminal investigations.
Personal data is not regularly disclosed to companies in countries outside the EU or EEA. However, in certain situations, the data may be transferred to, and processed in, countries outside the EU/EEA by a company within the Charge Node Europé AB group or by another supplier or subcontractor. In these cases, a specific investigation is always carried out to ensure that safeguards, such as data transfer agreements, are in place so that recipients process the data at a comparable level to the protection offered in the EU/EEA.
Only those who need access to the personal data in order to perform the agreed service are authorized to access and manage them. We have several subcontractors who handle personal data to a different extent and they have the same processing requirements as Charge Node Europé AB has internally.
We do not store personal data longer than necessary. When the contract is terminated and you are no longer a customer of ours, we retain your data for 36 months. The same applies to contact information for our corporate clients. However, some data may need to be stored for longer to comply with other legal requirements, such as the Accounting Act where we need to save data for 7 years. There are also reasons to save the data for a longer period if there is an investigation or dispute, even if the customer relationship has already ended, or in cases where you have purchased a product from us where we need to save the data in order to fulfill our warranty commitment.
We take special physical, technical and organisational measures to protect the personal data processed so that the data is not lost, destroyed, manipulated or made available to unauthorised persons. The aim of these measures is to achieve a level of safety which is sufficiently high, taking into account the technical possibilities available. Changes in the personal data are continuously recorded to ensure traceability of all changes that occur in the information. Incidents regarding personal data are reported internally and by our subcontractors. These are handled in an internal process and notified in relevant cases (if there is a high risk to the rights and freedoms of the individual) to the Data Protection Authority within 72 hours and to the person who has lost their information in accordance with the rules prescribed by the Data Protection Act. Data breaches are also reported to the police.
a. Right of access
Everyone has the right to be informed about the extent to which personal data is processed by Charge Node Europé AB. If such personal data is held by Charge Node Europé AB, the person concerned receives, upon request, information about which categories of personal data are processed, from where they were obtained, for what purpose or purposes the processing takes place, what legal basis exists and to whom the data is disclosed. Anyone who requests information should be able to legitimize themselves. Charge Node Europé AB sends a reply to the population register address registered with Charge Node Europé AB within 1 month from the date of receipt of the request.
b. Right to rectification
Everyone has the right to request rectification of their own customer information if it is incorrect or processed in violation of applicable law.
c. Right to erasure
Charge Node Europé AB deletes personal data when there is no legal basis for retaining the data. Our customers have the right to have their personal data deleted immediately if one of the following applies:
d. Right to oppose automated decision-making
Charge Node Europé AB does not apply automated decision-making in any area for the data subject.
e. Right to restriction of processing
In some cases, you have the right to request that the processing of your personal data be restricted. This applies, among other things, if you believe that the personal data is incorrect and you have requested rectification. While the investigation is ongoing, you can request that the processing of your personal data be restricted.
f. Right to compensation
You may be entitled to compensation in certain cases, for example, if our handling of your personal data has resulted in harm to you. Claims can be made directly to Charge Node Europé AB.
g. Linking
The information on this page applies to Charge Node Europé AB and to www.chargenode.eu. For further information about the processing of personal data and more within subsidiaries of Charge Node Europé AB, please refer to the respective companies and to their web pages. In cases where this website contains links to other websites within or outside the Charge Node Group, the data generally does not apply to such websites. Charge Node Europé AB is not otherwise responsible for the content of such websites.
h. Changes to the Personal Data Policy
If there are any changes to Charge Node Europé AB's personal data processing policy, it will be notified on this page. For example, the policy may change if legislation or enforcement changes. If the processing of personal data has been regulated in a contract with a customer, however, the contractual provisions apply until they are changed, unless it violates your rights as stated above, is incompatible with law or other legally binding provision.
The Data Protection Officer for Charge Node Europé AB can be reached by email at kontakt@dev.chargenode.eu or by phone 0707 — 16 40 84. Questions regarding Charge Node Europé AB's and the Group's personal data processing can be addressed to one of our data protection officers or via the general contact form on the website.
Request for register extracts is sent to:
Charge Node Europe AB
Neongatan 4B
431 53 Molndal
or by email to kontakt@dev.chargenode.eu
Phone: 010-205 10 55
Charge Node Europe AB
Neongatan 4B
431 53 Molndal
