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Hello plant owners!

We are replacing More with ChargeNode's charging and payment service to give you the best charging experience with the latest charging technology. On this page you will find useful information about you as a facility owner.

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Before, during and after migration (everything you need to know)

We make it easy for everyone — whether you are a private charging customer, plant owner or business customer. Here you will find a quick overview of our solutions and how to get started.

Great Wizard:

To the Guide
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Webinar - More + ChargeNode: Migration, the Portal and the App — what you need to know

Discover what the merger between More and ChargeNode means for you. We'll review how the migration of facilities, users and RFID tags works, and show you how to use the Portal and App for smooth charging and billing management.

  • Date & Time: Tuesday, November 25, noon
  • Registration: Click here

What you will be told:

  • More and ChargeNode, what does this mean for you as a plant owner, end user and Business paying for charging by invoice?
  • How are facilities, users and RFID tags migrated.
  • Review of the Portal.
  • Review of the App.

5 simple steps

! 1

ChargeNode will automatically import all information about your facility and charging points that are available in the MER platform. We need your help with critical information so that decalination can go as smoothly as possible. Migration is carried out by two different methods. Desktop migration (1a) and Onsite (1b). You will be informed about the method that applies to your particular plant by email.

1a

Desks This means that the move is done remotely. We will post decals and instructions to you and ask you for help with our instruction, decal and connect the right socket to the right decal. You always have support from us by phone or email if needed.

Desktop migration requires information about who will receive the decals and be responsible for the job at your facilities.

1b

Onsite means that one of our technicians visits your facility and decals and connects on site.

For this process, we need to ensure access to the areas to be visited. If areas are locked, you need to let us know how our technicians can gain access.

! 2

In the second step, you get access to the portal where you can manage your charging points. You will be helped to verify that the information is correct and that the portal is working properly before we proceed to the next step.

! 3

Information for your charging customers. More will email all charging customers who are registered at private facilities or who have access to a discount.

Here they will get information on how they can connect their email address to a member group and link the RFID tag to ChargeNode.

Please send out this letter to all those you know who are loading at your place. If you know that you have Companies that pay for charging by invoice, they need to apply for Business account here

! 4

As soon as your facility is decaled and the sockets are connected to ChargeNode, charging will take place via ChargeNode App, RFID and Business Account.

If you have any questions in the meantime, you can contact us at support@chargenode.eu, Chatbot or call 010-205 10 55

Information for charging customers

FAQ

Why is this being done?

More Sweden AB is currently undertaking a strategic realignment with the goal of becoming a pure public charging operator. This means that More will cease to offer charging facilities with associated services to companies. ChargeNode, the leading charging operator in the Nordic region for charging solutions for companies, will take over all customer agreements.

What does the change mean for me as a facility owner?

ChargeNode will take over all customer agreements as soon as your facility is moved to ChargeNode's platform. Nothing will change in terms of business model, contract length or other terms and conditions.

For your end users, it means a seamless charging experience with more options to start and pay for charging.

Read more about our charging and payment service here.

What are the benefits for me as a facility owner?

ChargeNode has its own developed platform with a customer portal where you can view statistics, dashboard, manage your members, control pricing, create discount structures, order service, etc. ChargeNode supports group account, so many facilities can be linked under the same account for easy adminstration. Learn more about ChargeNode's charging and payment service here.

What are the benefits for the charging customer?
  • The charging customer gets access to Chargenode's app where they can view receipt, statistics control charging, order and manage RFID tags.
  • Support for single-sign on via Microsoft and Google for easy registration.
  • Payment for charging can be done by credit card, Google Pay/Apple Pay, or invoice via Business Account. Learn more about ChargeNode's charging and payment service here.
  • Charging customers who wish to pay by invoice can apply for a Business Account and access our Company Portal. Here you can see statistics per vehicle.
What do I need to know about the new portal as a facility owner?

You will have access to the Portal when we move the facility to ChargeNode. If you are a contract manager, your account will be created automatically and you will receive an email from ChargeNode with your login details.

The new Chargenode portal gives you as a facility owner full control over your charging infrastructure. You can set your own charging rates — variable, fixed or scheduled — and get a clear financial overview with revenue reports and cost tracking. The portal makes it easy to order service, manage members and create discount structures. You get access to a powerful dashboard with insights into charging behavior and energy consumption, as well as the ability to manage multiple charging locations through a group account.

Advanced features such as fault alarms, remote restart and cable unlocking ensure safe and efficient operation. Everything is brought together in a user-friendly interface that simplifies both administration and business development.

Where can I find out more about the new charging and payment service?

Glad you're curious! Learn more about ChargeNode's charging and payment service here.

As a facility owner, do I need to do anything to get the migration to ChargeNode?

We will need your help to ensure that we have accurate information about you. Depending on the type of facility you have, it will be migrated through desktop or onsite migration. Desk means that we move the plant remotely and you can assist with decaling. Onsite, means we get out on site and decal.

You will receive an email from us where we will guide you through the process.

Does the warranty we have with More affect hardware/installation?

No, the guarantee is not affected by this migration.

Can I use my existing RFID tag?

Yes, you will be able to use your existing RFID tag after migration. However, we recommend that you order a new Chargenode tag from us.

Connect your existing tag to ChargeNode and load as usual.

All charge transactions at ChargeNode's facilities are handled by ChargeNode. If you have any questions, please feel free to contact our support.

MER tags continue to work as usual on Mers public chargers.

There it is More in charge of charging, payment flows and support.

Read more about RFID tags here

Who should the invoices go to?

All charging sessions until repointing to be invoiced to more. Charging sessions only after repointing/deployment at ChargeNode to be billed to ChargeNode.

To ensure correct billing, you need:

  • Log in to the Portal to retrieve the correct data and reference for billing to ChargeNode.
  • Note that only these charging sessions be reimbursed by ChargeNode to facility owners.
  • All historical data and charging sessions before repointing belongs to MER.