The area is only available for authorised users
This message appears when attempts are made to charge from a private car park that requires a membership. You will need to contact the facility’s manager for a membership.
Where can I see my charges? How do I get a receipt for my charge?
Select the “receipts” tab in the app Here are the charges that have been drawn monthly. Each receipt is from the 28th day of the draw. If you want to see all charges for a month, click on the arrow to the right of the current amount. Once you have clicked on the respective monthly […]
I can’t get the charging started
Make sure you have the correct area code and entered the correct site number. Clarification: If you have location services activated on your mobile phone, an area code nearby may sometimes appear. Make sure you have the correct area code in the app for the area you parked in. If it is a public car […]
I can’t find my car model in the app
If you can’t find your car model, you can easily find it by: 1) Click on the box – My car make is missing 2) Choose Other Electric Car or Other Hybrid Car If the kWh doesn’t match what your car has, change it to get the right charge by: 3) Press the pen (located […]
Charging has ended
This message is sent when the departure time has elapsed, the vehicle is fully charged or if the cable is unplugged before departure time.
Charging in progress
Everything is as it should be. Charging has begun and is in progress.
