Most charging points are equipped with 22 kW, three-phase charging. We have a few 7 kW single-phase charging points. The output you receive is controlled by your vehicle. Usually, a BEV can accept 16 kW three-phrase charging, while a hybrid will accept single-phase, 3.7 kW charging.
Our system makes sure all cars receive the desired charge within a given time period. You control this yourself by entering the current battery charge when you connect your car to a charging socket and enter your departure time. This means ChargeNode does not charge all checked-in vehicles at the same time. Clarification: If your […]
The system needs to know battery size in order to make a good prognosis and ensure you receive the charge you want. Clarification: If the kWh value does not correspond to your vehicle’s, correct it as follows to receive the right charge: 1) Press the pen (located to the right of your entered vehicle) 2) […]
Because the system prioritises charging according to departure time, it is important. If you enter too early a departure time, there is a risk that charging will cease before you have the desired charge. Clarification: Remember that departure time determines when you are checked out of the system. If you enter too early a departure […]
Check that you’ve chosen the correct vehicle model (correct battery size) and departure time in the app. Your car will not be fully charged if you have entered a vehicle model with a lower kWh value than is actually the case.
We do not currently have a map of our charging stations. However, the link below will help you find many public charging stations. ChargeFinder
Do not cancel; you have done everything right, but are in a queue. You will receive the charge you want before you leave, but there are some vehicles ahead of you in the queue. The system will know when it’s your turn.
No, it is not mandatory. But you will get a better prognosis about the time it will take to charge to the desired kWh, and the cost.
If you cannot find your vehicle model, the easiest way to proceed is to: 1) Click the box – My vehicle model is lacking 2) Select Other EV or Other hybrid vehicle If the kWh value does not correspond to your vehicle’s, change it to receive the right charge: 3) Press the pen (located to the right […]
Make sure you have the right area code and have specified the correct bay number. Clarification: If location services is activated in your telephone, a nearby area code can sometimes be displayed. Check that the area code in the app is the correct one for the area you are parked in. If it is public […]