I don’t get an SMS code
This may be because you have entered the wrong phone number in the app. You can check this in the following way. The page where you receive the SMS code contains a line that says “send code by email instead”. You will receive a link in the email. When you click on it, you’ll go […]
Do I have to fill in my current battery level?
No, you don’t have to, but you will get a better forecast of how long it will take to achieve the desired amount of kWh and cost for this.
What does checked-in mean in the system?
Don’t cancel, you’ve done the right thing but you’re temporarily in the queue. You’ll get the charge you want before you leave but there are a few cars ahead of you in the queue. The system knows when it’s your turn.
Why is my car not charging fully?
What you can ensure is that you have selected the right car model (right battery size) and departure time in the app. Your car will not be fully charged if you enter that you have a car model with a lower number of kWh than the reality.
Why does my charge pause without me doing anything?
Our system ensures that all cars receive the desired charge for a given period of time. You control this by setting how much battery you have when the car is plugged into a charging socket and what departure time you have set. This means that ChargeNode does not charge all checked-in cars at the same […]
What effect can I expect?
Most charging points are equipped with 22kW three-phase charging. We have some sites where it is 7kW and single phase. How much power you get is up to the car. Typically, a pure electric car can charge at 16kW three-phase and a hybrid can charge at 3.7kW single-phase.
