Either you’re stuck in a queue or the car is fully loaded.

If the car is not fully charged, do not disconnect the app or unplug the cable.

Clarification:

Our system ensures that all cars receive the desired charge for a given period of time. You control this by setting your departure time and how much battery you have when the car is plugged into a charging socket. This means that ChargeNode does not charge all checked-in cars at the same time. If your car starts charging and then pauses, it means that other cars have arrived to leave earlier, hence your charging is paused and then restarted, so that the desired amount can be delivered before departure time.