Our charger senses a cable in the socket. However, there is no contact between the cable and the car. Please perform the following checks:

Remove the cable from the EV and the socket and plug it in again
Be sure to plug the cable in again properly and try charging using the app
If this does not work, change sockets and try charging in the app again
If none of the above works, contact us
+46 (0)10 – 205 10 55