The area is only available for authorised users
This message is sent when attempts are made to charge from a (private) car park that requires a membership.
Charging will start soon depending on the stated departure time
Important that you do NOT cancel in the app OR pull out the cable
Charging has ended
This message is sent when the departure time has elapsed, the vehicle is fully charged or if the cable has been pulled out before departure time.
Charging in progress
Everything is as it should be. Charging has begun and is in progress.
The charging station is currently out of order
Please contact ChargeNode: 010 – 205 10 [email protected]
No internet connection
The reason is often poor or no coverage. Please do as follows: > Try moving to another spot to see if coverage improves. Remember, you can start charging from home or any other place as long as the cable is plugged in and you know the relevant area code and the number to the socket.
Your vehicle does not want to receive a charge
Please perform the following checks: Press ‘cancel’ in the app > Unlock your car > Remove the cable from your car and the charging socket > Plug the cable in again > Try again to begin charging via the app If this does not work, change sockets and begin charging again If none of the […]
The vehicle has paused charging
You are either in a queue or your vehicle is fully charged. If the vehicle is not fully charged, do not disconnect the cable or cancel via the app.
We cannot connect to your vehicle or cable
Our charger senses a cable in the socket. However, there is no contact between the cable and the car. Please perform the following checks: > Unplug the cable from the car and the socket and plug it back in again > Make sure the cable is properly plugged in and try to start charging via the app […]
No connection to ChargeNode
The reason is often poor or no coverage. Please do as follows: > Try moving to another spot to see if coverage improves. Remember, you can start charging from home or any other place as long as the cable is plugged in and you know the relevant area code and the number to the socket.
