Privacy & Security
“Personal data” means any information that can be directly or indirectly attributed to a natural person who is alive. Charge Node Europé AB is the data controller for the data that you provide via www.chargenode.eu, via use of our services or that is obtained by us from another source. At Charge Node Europé AB, personal data is always processed with great respect for personal integrity. Below is a description of the guidelines that Charge Node Europé AB applies, how we handle and store the information and what rights you have. The guidelines never restrict the rights that apply under the Data Protection Regulation or other legally binding provision. Contact details for the Data Controller and Data Protection Officer can be found under 12. Contacts.
The information on this page applies to Charge Node Europé AB and to the website www.chargenode.eu, unless otherwise stated. For further information on personal data processing etc. within other companies owned by Charge Node Europé AB, please refer to the respective companies and their websites.
Usually, www.chargenode.eu can be visited without collecting personal data. We only collect information that is used for statistical purposes and the visitor remains anonymous. Examples of such information are the time of the visit, how long the visit lasts and which pages are visited. Charge Node Europé AB also uses so-called “cookies” to ensure that functions and services on the website work properly.
When you as a customer visit Charge Node Europé AB’s logged-in services, the visit can be linked to the logged-in person’s customer number. This enables Charge Node Europé AB to provide more relevant and personalized communication to individual customers.
The categories of personal data that we typically collect are:
Customer information – that is, the information needed to become and be a customer with us. Examples are name, address, e-mail address, telephone number, social security number, organization number, bank details, vehicle registration number, GPS position and other user data from our services.
Purchase information – i.e. products and services purchased, credit rating, payment history, customer number and password.
Technical information – electricity and network supplier, installation number and type of connection.
Service information – i.e. correspondence on specific issues, details of purchases and any complaints or claims. Responses to customer surveys and feedback about our goods and services. Where applicable, data provided in the context of competitions or other customer loyalty programs.
Demographic information (from public registers) – i.e. age, gender, living area, household composition, etc. Visitor information on logged-in services – i.e. purchase and user-generated data, passwords, technical data regarding the device used, interaction data (visit time, response times, how you access and leave the service, etc.) Special categories of personal data (defined in Article 9(1) of the GDPR) are only processed in exceptional cases. For the processing of personal data in these cases, we need to obtain your consent. There are also occasions when we are required by law to collect and process this type of sensitive personal data.
When personal data is submitted to us, the person who submits their personal data is informed of: Which Charge Node Europé AB company is responsible for processing the personal data, For what purpose and on what legal basis the personal data is collected, Contact details for the data controller and data protection officer and what rights you have as a customer How long the data is stored. If you find the information unclear or incomplete, please contact Charge Node Europé AB for complete information.
We only collect personal data for purposes that are supported by the applicable data protection regulation. The most common is that the data is collected for processing on the legal basis of performance of contract. The purposes are, for example, for marketing and profiling, i.e. to communicate relevant offers to our customers.
– for the sale of our and our partners’ offerings.
– to send newsletters.
– to develop and improve our products and services.
– for statistics and analysis.
We also process personal data if this is necessary to fulfil our or third parties’ legitimate interest in analysing user data from our services in order to further develop and improve our/third parties’ services.
Other purposes for our processing of personal data may have their legal basis in various legal requirements, i.e. where we must fulfill a legal obligation, examples of such purposes are the processing of personal data under the Accounting Act for invoicing or when we convey information about changed contract terms. You can also give consent to processing in certain cases where none of the above applies. A given consent is an active action from you and this can be revoked. We will then not process your personal data further for that purpose.
As Charge Node Europé AB has subsidiaries with group-wide functions, your personal data may be disclosed to other companies within the group. Such companies may also process your data for the purpose of providing offers and marketing regarding products and services that may interest you.
Under certain circumstances, we may also transfer personal data to data processors, partners or other third parties. For example, user data in the form of the vehicle registration number may be shared with individual parking companies when charging takes place in charging outlets/systems at the Customer in order to further develop and improve the Customer’s services.
In the event of disclosure, Charge Node Europé AB will take into account the specific laws and other provisions governing unbundling between electricity trading companies and electricity network companies (so-called “unbundling rules. In certain cases, we may be obliged to disclose personal data to, for example, the police, for crime prevention measures and criminal investigations, as required by law and official decisions.
Personal data is not normally disclosed to companies in countries outside the EU or EEA. In certain situations, however, the data may be transferred to, and processed in, a country outside the EU/EEA by a company within the Charge Node Europé AB Group or by another supplier or subcontractor. In these cases, a special investigation is always made to ensure that there are safeguards, such as data transfer agreements, in place so that the recipients process the data at a comparable level to the protection offered within the EU/EEA.
Only those who need access to the personal data to perform the agreed service are authorized to access and handle them. We have several subcontractors who handle personal data to varying degrees and they have the same requirements for handling as Charge Node Europé AB has internally.
We do not keep personal data longer than necessary. Once the contract has ended and you are no longer our customer, we keep your data for 36 months. The same applies to contact details of our business customers. However, some data may need to be kept for longer to comply with other legal requirements, such as the Accounting Act where we need to keep data for 7 years. There are also reasons to save the data for a longer period if there is an ongoing investigation or a dispute, even if the customer relationship has already ended, or in cases where you have purchased a product from us where we need to save the data to be able to fulfill our warranty commitment.
We take specific physical, technical and organizational measures to protect the personal data processed against loss, destruction, manipulation or access by unauthorized persons. These measures are designed to ensure a level of security appropriate to the technical possibilities available. Changes to personal data are continuously recorded to ensure traceability of any changes that occur to the information. Personal data incidents are reported internally and by our subcontractors. These are handled in an internal process and, in relevant cases (if there is a high risk to the rights and freedoms of the individual), are reported to the Swedish Data Protection Authority within 72 hours and to the person who has lost their information in accordance with the rules laid down in the Data Protection Act. Data breaches are also reported to the police.
a. Right of access
Everyone has the right to obtain information about the extent to which personal data concerning him or her is processed by Charge Node Europé AB. If such personal data is held by Charge Node Europé AB, the person concerned will, upon request, receive information about which categories of personal data are processed, where they have been obtained, for what purpose or purposes the processing is carried out, what legal basis exists and to whom the data is disclosed. The person requesting information must be able to identify themselves. Charge Node Europé AB will send a response to the address registered with Charge Node Europé AB within one month of the request being received.
b. Right of rectification
Everyone has the right to request correction of their own customer information if it is inaccurate or processed in violation of applicable law.
c. Right to erasure
Charge Node Europé AB deletes personal data when there is no legal basis for retaining the data. Our customers have the right to have their personal data deleted immediately if any of the following apply:
d. Right to object to automated decision-making
Charge Node Europé AB does not apply automated decision-making in any area to the data subject.
e. Right to restriction of processing
In certain cases, you have the right to request that the processing of your personal data be restricted. This applies, for example, if you consider that the personal data is incorrect and you have requested rectification. While the investigation is ongoing, you can request that the processing of your personal data be restricted.
f. Entitlement to compensation
You may be entitled to compensation in certain cases, for example, if our processing of your personal data has caused you harm. Claims can be made directly to Charge Node Europé AB.
g. Linking
The information on this page applies to Charge Node Europé AB and to www.chargenode.eu. For further information on personal data processing etc. within subsidiaries of Charge Node Europé AB, please refer to the respective companies and to their websites. Where this website contains links to other websites within or outside the Charge Node Group, the information generally does not apply to such websites. Nor is Charge Node Europé AB otherwise responsible for the content of such websites.
h. Amendments to the personal data policy
If there are any changes to Charge Node Europé AB’s policy for handling personal data, this will be announced on this page. For example, the policy may be amended if legislation or application changes. However, if the processing of personal data has been regulated in an agreement with a customer, the contractual provisions will apply until they are amended, unless this conflicts with your rights as set out above or is incompatible with the law or other legally binding provision.
The Data Protection Officer for Charge Node Europé AB can be reached by email at kontakt@dev.chargenode.eu or by telephone on 0707 – 16 40 84. Questions regarding Charge Node Europé AB’s and the Group’s processing of personal data can be directed to one of our data protection officers or via the general contact form on the website.
Requests for register extracts should be sent to:
Charge Node Europé AB
Neongatan 4B
431 53 Mölndal
or by e-mail to kontakt@dev.chargenode.eu
Telephone: 010-205 10 55
Charge Node Europé AB
Neongatan 4B
431 53 Mölndal
ChargeNode integrates the payment solution with many leasing companies such as Ziklo Bank, Autoplan, Leaseplan, Bilreda and others.
We can integrate with your own business-critical financial and operational monitoring systems to make charging an integral part of your business with minimal administration.
Advanced troubleshooting and remediation.
If you prefer digital contact with us over the phone – no problem, we offer automated support via our AI bot on the website.
Web-based help center with instructive videos and texts explaining how our portal and app work.
Personalized service around the clock.
Personalized service around the clock.
We offer different levels of service based on your needs.
Collect all your charges on a single invoice with our business account. Convenient for those with pool or staff cars.
Public charging points with a power above 50kW must offer payment with a physical payment terminal. We offer a pre-integrated payment terminal through our partner Adyen – pre-configured with our intuitive interface for selecting charging outlets and charging status.
Want to use your own app? We offer integration with other apps via the industry-standard OCPI protocol.
Pay without an app by scanning the QR code on the charging socket and entering payment card information. Support for ApplePay/GooglePay makes this an easy and attractive option for infrequent shoppers such as passing tourists.
As a charging customer, you always have free access to the ChargeNode mobile app for iOS and Android. Here you can easily activate charging, see a map view of ChargeNode’s public charging points and receive ongoing information about charging status. Here we can also provide information and help with the service. If your company is connected to ChargeNode, you can easily switch between private and business charging. You can also easily charge without the app via an assigned RFID tag.
Charge easily with ApplePay/GooglePay!
Fast, secure and contactless – choose Apple Pay or Google Pay at checkout for an easier payment experience, directly from your mobile.
Export of all session data and history for import into a separate BI tool.
Access to all invoices and invoice specifications as downloadable pdf.
In our portal, you can easily view and update the price for your area. You choose how you want to control pricing – we offer three flexible options:
Fixed price
With a fixed price you set a specific price per kWh including VAT.
Variable Monthly Price
The Variable Monthly option follows the current Nord Pool price based on the electricity area you belong to.
Scheduled price
Scheduled price allows you to set different prices for different times of the day or different days of the week.
Easily manage who can access your charge points, create member groups and price discounts.
Our powerful dashboard gives you a complete overview of your charging facility – from energy consumption and power peaks to charging patterns and unique users. Visualize user data, identify areas for improvement and make smarter decisions based on real insights.
Connect sockets to a specific user profile to automatically start charging when the cable is plugged in.
Start and stop charging with RFID tag.
Direct connection to Nordpool for loading spot prices (of hourly and quarterly prices). Enables smart pricing models to maximize the profitability of your charging portfolio.
System support to support the loyal network owner or Svenska Kraftnät when needed.
Restart the charge points automatically in case of power failure (Hardware dependent)
Prioritize individual outlets for e.g. mission-critical operations such as pool cars, service cars to ensure that the cars are always prioritized for charging so that operations do not stop. When priority outlets are not active, available power is distributed to other outlets to constantly maximize the charging capacity of the entire system
A dynamic power schedule gives you full control over the maximum power of your plant – adapted to the daily load and grid cost. The graph above shows how the schedule (green line) controls available power depending on time, while actual power use (black line) is safely within these limits.
Advantages of the power scheme:
The result: lower costs, more stable operation and more sustainable use of the electricity grid – perfect for homes, businesses and depot charging.
Charging all vehicles at full power at the same time is neither energy efficient nor economically sustainable. By instead prioritizing charging based on the vehicle’s departure time, we can use the available power in a smarter way – without leaving anyone with an empty battery.
Advantages of departure time controlled charging:
This type of dynamic control is particularly suitable for residential, commercial and depot charging – where vehicles are parked for a long time but do not need to be charged immediately.
Our backend load balances all OCPP compliant hardware to protect the property’s main fuse against overload and at the same time maximize the total power available for EV charging. We can load balance statically against a fixed power budget or dynamically, which means that the power budget for charging in real time relates to the property’s power consumption. We support both DLM (Dynamic load management) and ALM (Adaptive Load Management) standards.
With our intuitive alarm management module, you can keep track of the operational status of your charging infrastructure. It analyzes fault codes, automatically classifies alarms and suggests actions – so you can act quickly and efficiently.
Smarter service starts with the right insights – at the right time.
In addition, you monitor the charging points’ session data, see limits for e.g. uptime, automatically generate alarms and suggest action.
Our backend is integrated with an OCPI-compliant API that enables standardized and secure communication with other e-mobility systems and actors. This makes it easy to exchange data with external platforms – without exposing our entire infrastructure.
Advantages of our OCPI-API:
Our API is the obvious interface to create seamless charging across network boundaries – without compromising control or data security.
ChargeNode handles the payment with the charging customer and reimburses the facility owner via a self-invoice, completely without administration. All you need to do is post the invoice.
We have worked with almost all types of hardware and most brands of charging stations for many years. We have a deep understanding of how they work in operation and this is knowledge that we bring to every meeting and every decision. We have also developed our own hardware which, to put it mildly, is probably the best on the market.
Er anläggning driftsätts i vår portal och ni får tillgång till er kundportal. Vårt Customer Success-team står redo att erbjuda utbildning i portalen om så önskas. Under hela avtalstiden garanterar vi laddkunder support 24/7, 365 dagar om året. Vi är alltid tillgängliga via telefon för att hjälpa.
Vi har jobbat med nästan alla typer av hårdvara och de flesta märken på laddboxar i många år. Vi har en djup förståelse för hur de funkar i drift och detta är kunskap som vi tar med oss i varje möte och varje beslut. Vi har dessutom utvecklat en egen hårdvara som, om man ska sticka ut hakan lite, troligtvis är den bästa på marknaden.
