Privacy & Security
Charge Node Europé AB’s (“ChargeNode”) general terms and conditions for users regarding ChargeNode’s charging service.
Valid from 2025-01-01.
4 § Accessibility
5 § Payment
13 § Use of the Chargenode mobile application § C 1.1
ChargeNode offers charging services at public and non-public charging stations owned by third parties. All charging stations are considered to be connected to ChargeNode’s network of charging stations.
The provisions of these terms and conditions relating to the Charging Service and use of the ChargeNode app (i.e. purchase and payment of charging) apply to charging at the ChargeNode network of charging stations. Charging stations that are part of the ChargeNode network are clearly marked with the ChargeNode logo.
In order to gain access to the Charging Service and to be able to use ChargeNode’s charging stations, the User needs to download and register in ChargeNode’s App. The app can be downloaded via www.chargenode.eu/ladda
ChargeNode may carry out the usual credit check of Users.
The app is only valid at the charging stations included in ChargeNode’s network. The network includes public and non-public charging stations. Each app is entitled to charge at the public charging stations, but may be restricted at non-public locations depending on the charging station owner’s settings.
The cost of each charging session is registered to the app holder. In other words, use of the Charging Service is deemed at all times to be an acknowledgement of charging and the conclusion of a contract for the purchase of charging between the User and ChargeNode or charging station owners connected to ChargeNode.
Users undertake to keep their username and password confidential so that unauthorized persons do not gain access to them. If unauthorized transactions have been made with the User’s user data, the User must report this to the police.
The user is responsible for providing, where necessary, a Mode 3 Type 2 cable for AC charging at stations with Mode 3 Type 2 sockets.
Each charging station owner within the ChargeNode network is responsible for ensuring that the charging stations comply with applicable standards, laws and regulations. Charging capacity is dependent on several factors, such as the technical conditions of the electric vehicle, the charge level of the vehicle battery and the capacity of the charging station, whereby the component with the lowest capacity will be decisive for the power that the electric vehicle can absorb. ChargeNode cannot therefore guarantee that it will be possible to charge an electric vehicle within a maximum specified time limit or with a certain minimum power. Furthermore, charging ordered through ChargeNode’s app means that Users are placed in a charging queue, based on the need for charging and departure time. Depending on the load at any given time, Users cannot be guaranteed a certain amount of charging. However, Users will only pay for the charging received by the User. Instructions on how to use the ChargeNode charging stations are available on or near the charging stations.
The charging service is available to the User around the clock, but in practice, the possibility of charging may be limited, for example, by the fact that certain charging stations are not accessible at certain times due to special restrictions.
ChargeNode strives to ensure that charging stations in ChargeNode’s network are operational as far as possible. If the charging station should suffer technical faults, ChargeNode will try to notify the responsible party as soon as possible.
ChargeNode reserves the right, without compensation to the User, to change, limit access to, or shut down the Charging Service or charging station for e.g. updates, maintenance and error correction or as a result of force majeure circumstances beyond ChargeNode’s control.
Use of the Charging Service in the form of charging history is saved for the registered user account. The cost payable by the User is calculated on the basis of the charging history.
Payment for completed charging is made in arrears by the 31st of the month. The User undertakes to ensure that there are sufficient funds on the credit or debit card when the charge falls due for payment. ChargeNode is entitled to continue to charge the fees, and to make new attempts to make the payment until payment is made.
The User is liable to pay ChargeNode for all use of the Charging Service made with the User’s user account.
The User is responsible for providing updated card details. See §12 for Use of the ChargeNode mobile application.
If payment is not made on time, ChargeNode is entitled to demand interest from the User, in addition to the invoice amount, in accordance with the Interest Act (1975:635) from the due date stated in the invoice, as well as compensation for the costs associated with the delay. This also includes costs for written payment reminders and costs for enforcement of payment or other obligations.
ChargeNode also has the right to suspend a User until further notice if the terms of payment are not fulfilled. (See also Section 9 Validity of the Agreement)
Once the User has registered their means of payment, ChargeNode is entitled to charge the User for the charging service described in section 5. Users are not entitled to a refund for use of the Charging Service.
ChargeNode will keep a charging history for each User (which includes, for example, information on the charging station used, electricity drawn, amount and time of use of the Charging Service.) The charging history is the basis for billing Users.
Personal data and data related to the User’s use of the Charging Service and the charging stations will be processed and stored by ChargeNode, other group companies or ChargeNode’s partners in accordance with applicable law and to the extent necessary for the administration and performance of the agreement with the User and related services.
The data collected will also be processed in connection with business and product development, statistics, market and User analyses and direct marketing (provided that the User has not notified ChargeNode that he or she objects to direct marketing). This processing is based on ChargeNode’s legitimate interest. The data collected is stored while you have an active contract with us and thereafter for the time necessary to finalize your contractual relationship with ChargeNode.
Personal data is not normally disclosed to companies in countries outside the EU or EEA. If this does happen, ChargeNode will ensure that all legal requirements are met.
Users can receive information free of charge once a year about how personal data relating to Users is processed. Users may also request that personal data that has not been processed in accordance with applicable legislation be corrected, blocked or deleted. Further information about personal data at ChargeNode can be found at www.chargenode.eu/privacypolicy
ChargeNode is not liable for any damage arising from a lack of compatibility between the User’s car and the charging station, or because the User uses the Charging Service or charging station in contravention of the instructions and technical requirements in force at the time, which are set out in this agreement or which ChargeNode has otherwise made available to the User.
ChargeNode is not liable for indirect or consequential damage attributable to damage to the User’s property and which arises as a result of the User’s use of the Charging Service or charging station.
The User is not entitled to damages due to a charging station being closed or out of service.
The User is responsible for complying with all guidelines and requirements in accordance with the instructions issued by ChargeNode from time to time. This includes responsibility for ensuring that the electric vehicle used by the User in connection with the Charging Service meets all requirements for charging.
The User is also responsible for ensuring that the User’s user account cannot be exploited or used by unauthorized persons.
ChargeNode reserves the right to block the user account with immediate effect if there is a risk of unsafe use, suspicion of unauthorized use or a risk that the User will not fulfil its obligations to ChargeNode.
Users acknowledge that ChargeNode may, on unchanged terms and conditions, transfer its rights and obligations under this agreement in whole or in part to another company within the same group or to another party that can reasonably be expected to perform its obligations under the agreement in a satisfactory manner.
Users are not entitled to transfer or assign their rights or obligations under the agreement in whole or in part to another party.
These terms and conditions apply until further notice. ChargeNode is entitled to terminate this agreement with immediate effect if the User breaches these terms and conditions or uses the Charging Service or a charging station in such a way that it causes inconvenience or damage to ChargeNode.
ChargeNode is entitled to amend these terms and conditions provided that the User is notified of the amendment via the App or by email at least 14 days before the amendment comes into force. In such cases, the User shall be deemed to have been notified two days after the email was sent or the update was communicated in the app.
Disputes concerning the application or interpretation of the agreement or related issues shall primarily be resolved by negotiation and agreement between the parties. Any dispute shall be settled by a general court, whereby Swedish law shall apply. Disputes may also be reviewed by the General Complaints Board.
ChargeNode offers a mobile application that enables Users to find stations and pay for charging at ChargeNode charging stations. ChargeNode reserves the right to shut down the ChargeNode mobile application at any time, without compensation to Users. Users are not entitled to damages due to the mobile application ChargeNode being out of operation.
§ A Function and use of ChargeNode payment solution
§ B Registration of payment cards
§ C Obligation to pay charging fees and service charges.
§ D Data protection
§ G Amendments or additions to the General Terms and Conditions
Charge Node Europé AB, company registration number 559188-1130
Neongatan 4B
431 53 Mölndal
Email: hej@dev.chargenode.eu
Phone: 010-205 10 55
Charge Node Europé AB
Neongatan 4B
431 53 Mölndal
ChargeNode integrates the payment solution with many leasing companies such as Ziklo Bank, Autoplan, Leaseplan, Bilreda and others.
We can integrate with your own business-critical financial and operational monitoring systems to make charging an integral part of your business with minimal administration.
Advanced troubleshooting and remediation.
If you prefer digital contact with us over the phone – no problem, we offer automated support via our AI bot on the website.
Web-based help center with instructive videos and texts explaining how our portal and app work.
Personalized service around the clock.
Personalized service around the clock.
We offer different levels of service based on your needs.
Collect all your charges on a single invoice with our business account. Convenient for those with pool or staff cars.
Public charging points with a power above 50kW must offer payment with a physical payment terminal. We offer a pre-integrated payment terminal through our partner Adyen – pre-configured with our intuitive interface for selecting charging outlets and charging status.
Want to use your own app? We offer integration with other apps via the industry-standard OCPI protocol.
Pay without an app by scanning the QR code on the charging socket and entering payment card information. Support for ApplePay/GooglePay makes this an easy and attractive option for infrequent shoppers such as passing tourists.
As a charging customer, you always have free access to the ChargeNode mobile app for iOS and Android. Here you can easily activate charging, see a map view of ChargeNode’s public charging points and receive ongoing information about charging status. Here we can also provide information and help with the service. If your company is connected to ChargeNode, you can easily switch between private and business charging. You can also easily charge without the app via an assigned RFID tag.
Charge easily with ApplePay/GooglePay!
Fast, secure and contactless – choose Apple Pay or Google Pay at checkout for an easier payment experience, directly from your mobile.
Export of all session data and history for import into a separate BI tool.
Access to all invoices and invoice specifications as downloadable pdf.
In our portal, you can easily view and update the price for your area. You choose how you want to control pricing – we offer three flexible options:
Fixed price
With a fixed price you set a specific price per kWh including VAT.
Variable Monthly Price
The Variable Monthly option follows the current Nord Pool price based on the electricity area you belong to.
Scheduled price
Scheduled price allows you to set different prices for different times of the day or different days of the week.
Easily manage who can access your charge points, create member groups and price discounts.
Our powerful dashboard gives you a complete overview of your charging facility – from energy consumption and power peaks to charging patterns and unique users. Visualize user data, identify areas for improvement and make smarter decisions based on real insights.
Connect sockets to a specific user profile to automatically start charging when the cable is plugged in.
Start and stop charging with RFID tag.
Direct connection to Nordpool for loading spot prices (of hourly and quarterly prices). Enables smart pricing models to maximize the profitability of your charging portfolio.
System support to support the loyal network owner or Svenska Kraftnät when needed.
Restart the charge points automatically in case of power failure (Hardware dependent)
Prioritize individual outlets for e.g. mission-critical operations such as pool cars, service cars to ensure that the cars are always prioritized for charging so that operations do not stop. When priority outlets are not active, available power is distributed to other outlets to constantly maximize the charging capacity of the entire system
A dynamic power schedule gives you full control over the maximum power of your plant – adapted to the daily load and grid cost. The graph above shows how the schedule (green line) controls available power depending on time, while actual power use (black line) is safely within these limits.
Advantages of the power scheme:
The result: lower costs, more stable operation and more sustainable use of the electricity grid – perfect for homes, businesses and depot charging.
Charging all vehicles at full power at the same time is neither energy efficient nor economically sustainable. By instead prioritizing charging based on the vehicle’s departure time, we can use the available power in a smarter way – without leaving anyone with an empty battery.
Advantages of departure time controlled charging:
This type of dynamic control is particularly suitable for residential, commercial and depot charging – where vehicles are parked for a long time but do not need to be charged immediately.
Our backend load balances all OCPP compliant hardware to protect the property’s main fuse against overload and at the same time maximize the total power available for EV charging. We can load balance statically against a fixed power budget or dynamically, which means that the power budget for charging in real time relates to the property’s power consumption. We support both DLM (Dynamic load management) and ALM (Adaptive Load Management) standards.
With our intuitive alarm management module, you can keep track of the operational status of your charging infrastructure. It analyzes fault codes, automatically classifies alarms and suggests actions – so you can act quickly and efficiently.
Smarter service starts with the right insights – at the right time.
In addition, you monitor the charging points’ session data, see limits for e.g. uptime, automatically generate alarms and suggest action.
Our backend is integrated with an OCPI-compliant API that enables standardized and secure communication with other e-mobility systems and actors. This makes it easy to exchange data with external platforms – without exposing our entire infrastructure.
Advantages of our OCPI-API:
Our API is the obvious interface to create seamless charging across network boundaries – without compromising control or data security.
ChargeNode handles the payment with the charging customer and reimburses the facility owner via a self-invoice, completely without administration. All you need to do is post the invoice.
We have worked with almost all types of hardware and most brands of charging stations for many years. We have a deep understanding of how they work in operation and this is knowledge that we bring to every meeting and every decision. We have also developed our own hardware which, to put it mildly, is probably the best on the market.
Er anläggning driftsätts i vår portal och ni får tillgång till er kundportal. Vårt Customer Success-team står redo att erbjuda utbildning i portalen om så önskas. Under hela avtalstiden garanterar vi laddkunder support 24/7, 365 dagar om året. Vi är alltid tillgängliga via telefon för att hjälpa.
Vi har jobbat med nästan alla typer av hårdvara och de flesta märken på laddboxar i många år. Vi har en djup förståelse för hur de funkar i drift och detta är kunskap som vi tar med oss i varje möte och varje beslut. Vi har dessutom utvecklat en egen hårdvara som, om man ska sticka ut hakan lite, troligtvis är den bästa på marknaden.
