At ChargeNode, our customers are our top priority. We strive to deliver world-class service that ensures safety and reliability.
ChargeNode Care is our standardized support package, designed to provide our customers with reliable help and peace of mind in everyday life. ChargeNode Care includes 24/7 telephone support for fault reporting, and we start troubleshooting remotely as early as the next business day.
If the fault is not software-related, we contact the facility owner to start a service case. If necessary, we offer site visits by our own service technicians or skilled partners as soon as possible to identify and fix any malfunctions.
For cases not covered by the terms of the guarantee, there is an initial fee and an ongoing hourly rate according to the current price list. The cost of a service vehicle will be added. With ChargeNode Care, you are always in safe hands.
In addition, there is the ChargeNode Care + service that you as a charging service customer can subscribe to. The service involves the following on-site appointment times:
*A-fault is a fault where more than 2/3 of the charging facility does not work
**B-fault all other charging faults.
An annual check extends the life of the system and its components. You can be sure that the charge will always work.
Under the Electrical Safety Act, the owner of the installation is obliged to continuously check that the electrical installation provides adequate safety against personal injury and property damage. If any faults or deficiencies are discovered, they must be rectified. To give you peace of mind, we make sure that your charging installation works properly and meets the safety requirements.
Charge Node Europé AB
Neongatan 4B
431 53 Mölndal
