Why is my car not charging fully?
What you can ensure is that you have selected the right car model (right battery size) and departure time in the app. Your car will not be fully charged if you enter that you have a car model with a lower number of kWh than the reality.
Why does my charge pause without me doing anything?
Our system ensures that all cars receive the desired charge for a given period of time. You control this by setting how much battery you have when the car is plugged into a charging socket and what departure time you have set. This means that ChargeNode does not charge all checked-in cars at the same […]
What effect can I expect?
Most charging points are equipped with 22kW three-phase charging. We have some sites where it is 7kW and single phase. How much power you get is up to the car. Typically, a pure electric car can charge at 16kW three-phase and a hybrid can charge at 3.7kW single-phase.
How much does it cost to charge?
The price is set by the customer who has purchased the system in the respective area. Each area has a so-called area code. When you enter the area code on the “start charging” page in the app, the current price will appear under location no. (See example below with area code 116)
How do I change to the correct battery size in the app?
If the kWh does not match what your car has, correct it to get the correct charge by following the steps below: 1) Press the pen (located to the right of your entered car) 2) Tap > More information 3) Change to the correct kWh on the lines > Battery kWh and Battery real 4) […]
Which payment cards do you accept in the app?
Mastercard and VISA
When do you deduct the cost of my charges?
Withdrawal takes place on the 28th of each month (charges made after the 28th of the previous month) To see all charges, go under the three bars in the top left corner and select “receipts”. If you click on the month you want to see, a specification of all charges will appear, including VAT and […]
Where can I find a map of your charging stations?
We do not currently have a map of our charging stations. However, at the link below you will find many public charging stations: ChargeFinder
The area is only available for authorised users
This message appears when attempts are made to charge from a private car park that requires a membership. You will need to contact the facility’s manager for a membership.
Where can I see my charges? How do I get a receipt for my charge?
Select the “receipts” tab in the app Here are the charges that have been drawn monthly. Each receipt is from the 28th day of the draw. If you want to see all charges for a month, click on the arrow to the right of the current amount. Once you have clicked on the respective monthly […]
