General
If you can’t find your car model, you can easily find it by:
1) Click on the box – My car make is missing
2) Choose Other Electric Car or Other Hybrid Car
If the kWh doesn’t match what your car has, change it to get the right charge by:
3) Press the pen (located to the right of your entered car)
4) Tap More information
5) Change to the correct kWh on the lines > Battery kWh and Battery real
6) Press save
7) Press save again
Did you miss your car model? Please email us which car model you missed and we will update our database at support@chargenode.eu
Make sure you have the correct area code and entered the correct site number.
Clarification:
If you have location services activated on your mobile phone, an area code nearby may sometimes appear. Make sure you have the correct area code in the app for the area you parked in.
If it is a public car park, there should be signs telling you which code applies. Otherwise, you can always scan the QR code on the socket. This will always bring up the correct area code and location number.
We do not currently have a map of our charging stations.
However, at the link below you will find many public charging stations:
If the kWh does not match what your car has, correct it to get the correct charge by following the steps below:
1) Press the pen (located to the right of your entered car)
2) Tap > More information
3) Change to the correct kWh on the lines > Battery kWh and Battery real
4) Press save
5) Press save again
Most charging points are equipped with 22kW three-phase charging. We have some sites where it is 7kW and single phase. How much power you get is up to the car. Typically, a pure electric car can charge at 16kW three-phase and a hybrid can charge at 3.7kW single-phase.
Our system ensures that all cars receive the desired charge for a given period of time. You control this by setting how much battery you have when the car is plugged into a charging socket and what departure time you have set. This means that ChargeNode does not charge all checked-in cars at the same time.
Clarification:
If your car starts charging and then pauses, it means that other cars have arrived to leave earlier, hence your charge is paused and then restarted, so that the desired amount can be delivered before departure time.
Don’t unplug the cable or cancel in the app.
What you can ensure is that you have selected the right car model (right battery size) and departure time in the app. Your car will not be fully charged if you enter that you have a car model with a lower number of kWh than the reality.
Don’t cancel, you’ve done the right thing but you’re temporarily in the queue. You’ll get the charge you want before you leave but there are a few cars ahead of you in the queue. The system knows when it’s your turn.
No, you don’t have to, but you will get a better forecast of how long it will take to achieve the desired amount of kWh and cost for this.
This may be because you have entered the wrong phone number in the app. You can check this in the following way.
The page where you receive the SMS code contains a line that says
“send code by email instead”.
You will receive a link in the email. When you click on it, you’ll go straight to the app if you’ve accessed your email on your phone.
Once in the app, go under the three bars in the top left corner and select “account”.
There you can verify that you have entered the correct phone number. In case of wrong phone number change this and the SMS code will work in the future. The SMS code is a one-time code, so you’ll get a new one every time you need to log in again.
The RFID reader is in different locations depending on the charger. The majority of chargers have an RFID symbol where you read your badge.
Zaptec – right on the box is a small black round RFID symbol
Charge-Amps AURA – Missing symbol but the reader is just below the symbol that looks like a pyramid in the middle of the charger.
Charge-Amps Halo – Right on the symbol that looks like a pyramid.
CTEK Chargestorm – RFID symbol high up in the middle of the charging box
You order a new one in our app in the menu under the RFID tab
All our charging boxes have Type 2 or CCS sockets, which is the European standard.
Type-2 sockets are the European standard for electric car charging. All rechargeable cars on the market can use the Type 2 socket.
A load balancing system constantly measures the property’s other electricity consumption. As a result, the charging stations never consume more electricity than the property can supply.
Charging your electric car in an ordinary socket is something that the Electricity Safety Authority officially advises against. The reason for this is the high currents that last for such a long time, which can easily lead to hot spots and in turn fires.
Messages sent to the app
The reason is often poor or no coverage. Please do as follows:
Try moving to another spot to see if coverage improves, or use the RFID tag if there is a charging box
Our charger senses a cable in the socket. However, there is no contact between the cable and the car. Please perform the following checks:
Remove the cable from the EV and the socket and plug it in again
Be sure to plug the cable in again properly and try charging using the app
If this does not work, change sockets and try charging in the app again
If none of the above works, contact us
+46 (0)10 – 205 10 55
support@chargenode.eu
Either you’re stuck in a queue or the car is fully loaded.
If the car is not fully charged, do not disconnect the app or unplug the cable.
Clarification:
Our system ensures that all cars receive the desired charge for a given period of time. You control this by setting your departure time and how much battery you have when the car is plugged into a charging socket. This means that ChargeNode does not charge all checked-in cars at the same time. If your car starts charging and then pauses, it means that other cars have arrived to leave earlier, hence your charging is paused and then restarted, so that the desired amount can be delivered before departure time.
Everything is in order. You have begun charging; other vehicles are already charging and you have been placed in a queue.
Do not select cancel in the app or remove the cable, even if your EV’s app shows charging may have ended. You’ve just been placed in a queue, check the ChargeNode app instead.
You will get this message if your EV does not begin charging. Please perform the following checks:
- Press ‘cancel’ in the app. Unlock the EV
> Disconnect the cable from the EV and the socket
> Plug the cable in properly and try charging again using the app - If this does not work, change sockets and begin charging again
- If none of the above works, contact us
010 – 205 10 55
+46 (0)10 – 205 10 55, support@chargenode.eu
Often the cause is poor or no coverage. Actions we ask you to test:
> Feel free to move around to see if coverage can be improved.
> Remember that you can start charging from home or elsewhere as long as the cable is plugged in and you know the current area code and the number of the socket.
Please contact ChargeNode:
Everything is as it should be. Charging has begun and is in progress.
This message is sent when the departure time has elapsed, the vehicle is fully charged or if the cable is unplugged before departure time.
This message appears when attempts are made to charge from a private car park that requires a membership. You will need to contact the facility’s manager for a membership.
Everything is in order. This message will appear every time charging is about to start.
Payment
Select the “receipts” tab in the app
Here are the charges that have been drawn monthly. Each receipt is from the 28th day of the draw. If you want to see all charges for a month, click on the arrow to the right of the current amount.
Once you have clicked on the respective monthly statement, you will be taken here. Here you can see all the charges for that month. If you want to get a new receipt, click on the green icon below in the right corner. Receipts will not be issued until the 28th of each month when the draw takes place.
If you have accidentally deleted the email with the ChargeNode receipt or if it has ended up in the spam folder, you can click on the green round button in the right corner. A new copy of the receipt will be created and an email will be sent to the email address you have chosen in your account in the app.
Withdrawal takes place on the 28th of each month (charges made after the 28th of the previous month)
To see all charges, go under the three bars in the top left corner and select “receipts”.
If you click on the month you want to see, a specification of all charges will appear, including VAT and regnr. receipt for travel bill.
This receipt will be emailed on the 28th of each month to the email address provided on your account in the app.
Mastercard and VISA
The price is set by the customer who has purchased the system in the respective area. Each area has a so-called area code. When you enter the area code on the “start charging” page in the app, the current price will appear under location no. (See example below with area code 116)
